Which of the following should be documented in an incident model?
1. Details of the service level agreement (SLA) pertaining to the incident
2. Chronological order of steps to resolve the incident
A. 1. Only
B. 2. Only
C. Both of the above
D. Neither of the above
1. Details of the service level agreement (SLA) pertaining to the incident
2. Chronological order of steps to resolve the incident
A. 1. Only
B. 2. Only
C. Both of the above
D. Neither of the above
