ITIL® Foundation – Exam Test – Q204

Remediation planning is BEST described in which of the following ways?

A. Planning how to recover the cost of a change
B. Planning the steps required to be taken if a change is unsuccessful
C. Planning how to compensate a user for a failed change
D. Planning how to advise the change requestor of a failed change


B. Planning the steps required to be taken if a change is unsuccessful


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