ITIL Foundation – Exam Test – Q259

ITIL® Foundation – Exam Test – Q259

Which three types of metric support Continual Service Improvement (CSI) activities?

A. Technology metrics, service desk metrics and Key Performance Indicator (KPI) metrics
B. Process metrics, software metrics and financial metrics
C. Technology metrics, process metrics and service metrics
D. Service metrics, technology metrics and Key Performance Indicator (KPI) metrics

C. Technology metrics, process metrics and service metrics

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