ITIL® Foundation – Exam Test – Q231

Which types of communication would the functions within service operation use?

1. Communication between data centre shifts
2. Communication related to changes
3. Performance reporting
4. Routine operational communication


A. 1 only
B. 2 and 3 only
C. 1, 2 and 4 only
D. All of the above


D. All of the above


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