ITIL® Foundation – Exam Test – Q290

Which of the following is an example of proactive problem management?

A. Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident
B. Analysis of an incident by a technical support group which reveals that an underlying problem exists, or is likely to exist
C. Suspicion or detection of a cause of one or more incidents by the service desk
D. Trending of historical incident records to identify one or more underlying causes


B. Analysis of an incident by a technical support group which reveals that an underlying problem exists, or is likely to exist


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