ITIL® Foundation – Exam Test – Q242

What is the BEST description of an external customer?

A. Someone who works in the same organization but in a different business unit to the service provider
B. Anyone who gets charged for the delivered services
C. Customers who are not part of the same organization as the service provider
D. Customers for whom the cost of the service is the primary driver


C. Customers who are not part of the same organization as the service provider


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